TERMS AND CONDITIONS

PRIVACY POLICY

 

Updated at December 31st, 2025 Katie Queue (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Katie Queue.This Privacy Policy applies to our website/app, and its associated subdomains (collectively, our “Service”) alongside our application, Katie Queue. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.Definitions and key termsTo help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:•Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.•Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Katie Queue, (London, England), that is responsible for your information under this Privacy Policy.•Country: where Katie Queue or the owners/founders of Katie Queue are based, in this case is United Kingdom•Customer: refers to the company, organization or person that signs up to use the Katie Queue Service to manage the relationships with your consumers or service users.•Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Katie Queue and use the services.•IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.•Personnel: refers to those individuals who are employed by Katie Queue or are under contract to perform a service on behalf of one of the parties.•Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.•Service: refers to the service provided by Katie Queue as described in the relative terms (if available) and on this platform. •Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.•You: a person or entity that is registered with Katie Queue to use the Services.This Privacy Policy was created with Termify.What Information Do We Collect?We collect information from you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.•Name / Username•Phone Numbers•Email Addresses•Mailing Addresses•Job Titles•Billing Addresses•Debit/credit card numbers•Age•PasswordWhen does Katie Queue use end user information from third parties?Katie Queue will collect End User Data necessary to provide the Katie Queue services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.When does Katie Queue use customer information from third parties?We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Katie Queue customer, we receive information from a third party that provides automated fraud detection services to Katie Queue. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.Do we share the information we collect with third parties?We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website/app in a shared location, and type of the device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for us and our advertisers.We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.Where and when is information collected from customers and end users?Katie Queue will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.How Do We Use The Information We Collect?Any of the information we collect from you may be used in one of the following ways: •To personalize your experience (your information helps us to better respond to your individual needs)•To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)•To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)•To process transactions•To administer a contest, promotion, survey or other site feature•To send periodic emailsHow Do We Use Your Email Address?By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.How Long Do We Keep Your Information?We keep your information only so long as we need it to provide Katie Queue to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.How Do We Protect Your Information?We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Katie Queue or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.Could my information be transferred to other countries?Katie Queue is incorporated in United Kingdom. Information collected via our website/app, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.Is the information collected through the Katie Queue Service secure?We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.Can I update or correct my information?The rights you have to request updates or corrections to the information Katie Queue collects depend on your relationship with Katie Queue. Personnel may update or correct their information as detailed in our internal company employment policies.Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.PersonnelIf you are a Katie Queue worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.Sale of BusinessWe reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Katie Queue or any of its Corporate Affiliates (as defined herein), or that portion of Katie Queue or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.AffiliatesWe may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Katie Queue, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.Governing LawThis Privacy Policy is governed by the laws of United Kingdom without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.The laws of United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.By using Katie Queue or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website/app, or use our services. Continued use of the website/app, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.Your ConsentWe've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our Katie Queue, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.Links to Other WebsitesThis Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Katie Queue. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.CookiesKatie Queue uses "Cookies" to identify the areas of our website/app that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website/app correctly or at all. We never place Personally Identifiable Information in Cookies.Blocking and disabling cookies and similar technologiesWherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website/app from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.Payment DetailsIn respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.Kids' PrivacyWe collect information from kids under the age of 13 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.Changes To Our Privacy PolicyWe may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.Third-Party ServicesWe may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").You acknowledge and agree that Katie Queue shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Katie Queue does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.Tracking Technologies•Cookies We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.Information about General Data Protection Regulation (GDPR)We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.What is GDPR?GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.What is personal data?Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.The Data Protection Principles include requirements such as:•Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.•Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.•Personal data should be held no longer than necessary to fulfil its purpose.•People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.Why is GDPR important?GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Katie Queue we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.Individual Data Subject's Rights - Data Access, Portability and DeletionWe are committed to helping our customers meet the data subject rights requirements of GDPR. Katie Queue processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.California ResidentsThe California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:•Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.•Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.•Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.•Request that a business that sells a consumer's personal data, not sell the consumer's personal data.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.We do not sell the Personal Information of our users.For more information about these rights, please contact us.California Online Privacy Protection Act (CalOPPA)CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.CalOPPA users have the following rights:•Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.•Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.•Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.•Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.We do not sell the Personal Information of our users.For more information about these rights, please contact us.Contact UsDon't hesitate to contact us if you have any questions.•Via Email: katie@katiequeue.com•Via this Link: http://www.katiequeue.com

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Coaching Terms and Conditions 

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In committing to life coaching with me, you acknowledge the following:

• You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.

• For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any UK body even though the sessions may take place in England or elsewhere in English.

• You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.

• You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

• You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed. Although advice on subjects such as diet and exercise may be suggested you are acknowledging that you take full responsibility for any actions taken

• You understand that to the extent our work together involves personal development, career or business, your Coach is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

 

Data Protection

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.

 

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology.

 

Waiver

You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

 

Terms & Conditions

The coaching schedule will be arranged between the Coach and the client.

In return for the fees payable by the client (or by a third party on their behalf). The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Katie to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

 

Format of Sessions

Sessions are by phone either via Zoom or email. The coach is open to other formats by mutual agreement. Katie is responsible for ensuring that she is available for consultation at agreed times.
The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.

 

Session Fees

Katie’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.

 

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda (“Wix”) maintained on the website. Katie agrees to maintain her availability to match that presented by the website.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

 

Payment Terms

Fees can be paid online by debit or credit card, or by PayPal. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail..

Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Katie in advance of a coaching session Katie is not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

 

Between Sessions

Katie may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact Katie by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Katie will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

 

Rearranging Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Katie may need to rearrange a coaching session. In those instances he will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

 

Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

 

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Katie can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Katie where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

 

Responsibilities

Katie will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Katie has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

 

Variation of Terms & Conditions

Katie may change any of these terms or conditions including the Per Session Fee 

 

Governing Law

This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

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Terms and Conditions

To cover all legal jurisdictions we have to claim that all Psychic services advertised on this site are strictly for entertainment only. You must be over 18 to use any of the Psychic services advertised. See ‘Disclaimer’ listed below on this webpage for further information. Due to regulations, we cannot answer questions on Health, Pregnancy, Finance or Legal matters.

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Katie holds the rights to decline a reading should she feel there is not a connection. With working with many people in the public eye Katie will sign an NDA upon request. All calls, conversations and readings are done so with the up most privacy and only recorded should you request it. Katie does not share who she has spoken with or why to anyone and has turned down numerous requests to 'spill the beans' even without signing an NDA. Katie does have protection under the data act and therefore handles data, personal data and call logs with professionalism and protection. Katie may at times offer advice, information or opinions around all subjects and such as nutrition and financial from which Katie holds no responsibility on how you use or interpret any of her advice or opinions and therefore cannot be held responsible. Katie's sessions are conversational and how you use that information is your responsibility. 

Service Disclaimer

By engaging in a psychic reading, you acknowledge and agree that the readings and services provided by Katie Queue are offered as entertainment only. Psychic readings are not to be relied upon as professional advice, be it medical, legal, financial, or otherwise. Katie Queue is not a licensed medical or financial professional, counsellor, or lawyer. The guidance offered is based solely on personal opinion and is intended to provide insights and advice for entertainment purposes.

All payments must be made at the time of booking 

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​Under UK law, it is required to state that all psychic readings, whether by phone, email, text, or live sessions, are for entertainment purposes only.

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All of the psychic, clairvoyant, mediumistic or astrological readings that are given are done and completed in good faith, but in some instances, the information may represent opinion or judgment. Katie cannot guarantee the accuracy or completeness of any information given during the time of the reading.

We want to make it clear that our Readers are not qualified counsellors, nor qualified medical professionals, nor do they hold any qualifications in law or finance and make no claims to this regard. A Reader may, from time to time, offer a personal opinion, but this does not constitute a consultation, may it be legal, financial or any sort of professional counselling.

We believe in your individual power to transform your life. UK law obliges us to say that all readings done by Katie– whether through the credit card, live reading, email or text reading service and all astrological reports – are for entertainment purposes only.

In using our services, you must understand that Katie do not provide recommendations, counselling, nor give any directions for you to follow. In particular, if you have any medical conditions that you are concerned about, you should always consult a qualified member of the medical profession for advice and treatment. Any opinions that Readers offer related to the spiritual aspect of any health issue are NOT a substitute for treatment by the medical profession and we strongly urge you not to use or see them as such.

Katie are not engaged in rendering medical aid, counselling or other professional services or advice, and neither shall be liable or responsible to any person or entity for any loss or damage caused, or alleged to be have been caused, directly, or indirectly, by or from the guidance given or ideas suggested, or referred to during a reading, or on this website, or in any related publications. Katie will exclude you from using our services if your behaviour suggests or intends to unreasonably offend or abuse our readers.

 

Indemnification

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You agree to indemnify, defend and hold harmless Kaite, its affiliates, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of the Services, your violation of the Terms of Use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. The Terms of Use will inure to the benefit of Katie, assigns, and licensees.

We have no control over nor do we guarantee any actions that you may decide to take as a result of using any of the sites and services and by using them you agree that You will not hold Us responsible for any damage arising as a result of actions taken by Customers in response to Services such as:

• Readings and interpretations and advices provided by Readers;

• The truth or accuracy of Content, information and Services such as readings and interpretations and advice provided by Readers;

• The truth or accuracy of feedback, Ratings, or other Content posted by Users or Katie across all of the Websites;

• Incorrect use by You of the Service;

• Any additional rates and costs charged by Your service provider when using the Services.

Insurance and Indemnity

Katie Queue is insured for professional indemnity through Westminster Insurance and Towergate Insurance, specifically for small business professionals. While efforts are made to ensure the highest standards of service, Katie Queue and we disclaim any liability for outcomes resulting from actions taken based on insights provided during a reading.

You agree to indemnify and hold harmless Katie Queue and all affiliated personnel from any claims, damages, or legal fees arising from your use of these services. Katie Queue has no control over any decisions or actions taken following a reading, and thus cannot and will not be held liable for outcomes of any advice or opinions shared.

Privacy Policy and GDPR Compliance

We are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

Collection of Data: Personal data collected, such as email addresses and payment details, is used solely for the purposes of providing and improving the services offered. All data is securely stored and processed in accordance with GDPR.

Automatic Subscription: By booking a service with Katie Queue, you will be automatically subscribed to our newsletter. You will have the option to unsubscribe from these communications upon receiving your first newsletter email.

Data Security: We take your privacy seriously. All personal data is securely stored, and we do not share your information with third parties without your explicit consent.

Right to Access: You may request access to your data, request its correction, or request its deletion at any time by contacting us at katie@katiequeue.com.

Cancellations, Refunds, and Appointments

• Cancellations: Appointments may be cancelled or rescheduled with a minimum of 48 hours’ notice. Failure to cancel within this timeframe will result in the full charge for the service.

• Payment: All payments must be received at the time of booking.

• Refunds: If you and Katie Queue are unable to establish a connection during the first 5 minutes of your reading, you may request a refund of half of the amount of your reading. This request must be submitted within one day of the reading via email at katie@katiequeue.com. Refunds are granted solely at our discretion. Refunds will not be issued if services rendered extend beyond the initial 5-minute period, or if predictions do not come to fruition. 

• ​All contracts are binding: I do not offer refunds on coaching services or readings or any packages that are available. I am here to coach you to your highest level of success, and part of that is requiring a commitment from you that you are fully invested in your coaching package. It is to your benefit to decide before purchasing your package and committing to work with me.

• Should you need to reschedule a coaching session, you may do so by providing 48 hours notice in advance of your session and          making up the session within a week of the originally scheduled date.  Sessions not cancelled 48 hours in advance will not be            eligible for make-ups.

• There are no refunds for any of my programs.

Service Termination

Katie Queue reserves the right to terminate services or cancel appointments at her discretion if we, Katie Queue holds the rights to terminate working with anyone without prior notice.

Client Age Requirement

All clients must be at least 18 years of age to use these services.

Additional Disclaimers

Katie Queue does not guarantee the accuracy, completeness, or relevance of any insights provided. Predictions are subject to various influences and cannot account for every variable affecting a client’s future.
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Additionally, Katie Queue does not answer direct questions related to legal issues, medical advice, or pregnancy.

Limitation of Liability

Katie Queue and her associates are not liable for any damages, direct or indirect, arising from the use or inability to use the services provided. This includes any implied warranties of merchantability or fitness for a particular purpose. Should there be a reason where Katie is no longer able to perform readings or continue with business matters, then she is not liable for any points that are due or have been collected by customers. 

Trademarks

"Katie Queue" and "The Impact Formula" are registered trademarks, and all intellectual property rights are fully reserved.

Changes to Terms and Conditions

Katie Queue reserves the right to update these Terms and Conditions at any time. It is the client’s responsibility to review these terms regularly.
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By booking or using Katie Queue’s services, you indicate that you have read, understood, and agreed to these Terms and Conditions.

Additional Terms and Conditions for The Impact Formula Magazine

The Impact Formula is a digital publication owned and operated by Katie, under the Katie Queue business name. Both "Katie Queue" and "The Impact Formula" are registered trademarks, and all intellectual property rights are fully reserved.

Disclaimer

The Impact Formula is dedicated to providing informative, engaging, and diverse perspectives on a variety of topics. However, the opinions, beliefs, and viewpoints expressed by contributors, guest writers, and participants do not necessarily reflect the official positions, beliefs, or opinions of The Impact Formula, Katie Queue, or Katie. While we strive to provide accurate and up-to-date information, we strongly encourage readers to conduct independent research and verify facts through additional reputable sources.

Copyright Policy and Republication Guidelines

Each article published in The Impact Formula is the intellectual property of its respective author, as acknowledged in the byline or endnote of each article. Redistribution of content from The Impact Formula is permitted in a limited, non-commercial context under the following conditions:
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1. Link Back to Original: Any redistributed article must include a link to the original issue on the Katie Queue website with the statement “Read in full, visit www.katiequeue.com/Magazine.”

2. No Alterations: The content may not be edited, abridged, or modified in any way without explicit written permission from the author.

3. Non-Commercial Use Only: Redistribution for profit is strictly prohibited without prior consent from the author or Katie.

4. Commercial Usage: Katie reserves the right to request compensation for any commercial redistribution, including uses in for-profit media or publications, where prior written consent has not been obtained.

General Liability Disclaimer

Katie, Katie Queue, and The Impact Formula are not responsible for any direct, indirect, incidental, or consequential damages arising out of the use or reliance on content published within the magazine. This publication should be considered informational and educational and is not a substitute for professional advice.

​Changes to Terms and Conditions

​Katie reserves the right to update these Terms and Conditions as necessary. It is the reader’s responsibility to stay informed of any changes by regularly reviewing these terms on our website.
By accessing or sharing content from The Impact Formula, you agree to adhere to these Terms and Conditions and respect the intellectual property rights held by Katie and the respective authors.
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By booking a session you are agreeing to our terms and conditions